Our solution-centric approach does not stop with hardware and software. Our powerful technology bouquet is made whole by offering unique and flexible rental finance options and a comprehensive after sales service level agreement that converts an efficient solution into a cost effective commercial transaction with guaranteed efficacy.
Azabex Technologies is a customer-centric company so we take service very seriously, we aim to answer service calls as quickly and efficiently as possible and we always try to look out for the needs of our customers.
Technical support and training is provided through the national technical support and training department, . This department is responsible for the ongoing training of both Dealers and Azabex Technologies technicians and provides a quarterly training schedule for branches and dealers to update them on all new products.
Finally, Azabex Technologies also has a system in place to control contracts and billing. The system, which is serial number driven, will automatically verify if a customer is casual, contract and what type, or a charge to account. Billing is automatically channeled as appropriate. This system prevents user errors and ensures correct billing.
The described processes highlight Azabex Technologies commitment to customer satisfaction over the long-term. The support provided gives customers added value for money when purchasing technology. The streamlined and rapid response to any query or problem also gives customers peace of mind that productivity will not be compromised if an issue arises with their equipment.